Business communications Stories

Global Stories

Business communications stories

8x8 launches Pulse conversational intelligence for customers

The early-access tool could help executives and account managers spot renewal risks and customer feedback hidden in calls, chats and emails.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago

Unified Communications

Snom expands partner perks with new training centre

Certified resellers stand to gain simpler rebates and stronger margins as the vendor shifts partner benefits through distributors and adds technical training.

By Sofiah Nichole Salivio • 3 min read • Last week

Unified Communications

8x8 names 2026 partner award winners across regions

Partners across North America, EMEA and ANZ were rewarded for bookings growth and new customer wins in 8x8's 2026 fiscal year.

By Joseph Gabriel Lagonsin • 3 min read • Last week

Unified Communications

Proximus Global rises to Gartner CPaaS leaders group

The upgrade should boost Proximus Global's appeal to multinational buyers seeking compliant messaging, identity and network tools across markets.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Digital Transformation

Sinch named Gartner leader in CPaaS for fourth year

Enterprises are putting greater weight on fraud controls and identity checks as AI-driven customer messaging becomes central to CPaaS buying decisions.

By Mark Tarre • 4 min read • Last week

Unified Communications

GoTo launches unified AI customer experience platform

Small businesses could cut support complexity as the new system links calls, chat and AI tools in one place, helping staff manage customers faster.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Unified Communications

8x8 appoints Emily Masterton as Global Channel Head

The promotion signals 8x8's push to deepen partner sales, with Emily Masterton tasked with improving channel support and trust worldwide.

By Sofiah Nichole Salivio • 4 min read • Last month

Generative AI

Canva launches Gemini Connected App for AI design workflows

Users can now turn Gemini prompts into editable Canva graphics, with brand assets and layered image edits built into the workflow.

By Sean Mitchell • 3 min read • Last month

Unified Communications

NFON confirms guidance as AI investment weighs on profit

Soft demand and higher AI investment trimmed quarterly earnings, but the Munich-based group still expects low- to mid-single-digit revenue growth this year.

By Karen Joy Bacudo • 3 min read • Last month

Personalisation

Canva launches Gemini app for branded design edits

Users can now turn Gemini-made images into editable Canva files, giving businesses a quicker way to apply brand rules and refine drafts.

By Sofiah Nichole Salivio • 4 min read • Last month

Unified Communications

Snom launches A350D Bluetooth headset for work calls

Workers in noisy offices will get clearer calls from a binaural headset built for speech, with noise reduction and multipoint Bluetooth.

By Sofiah Nichole Salivio • 3 min read • Last month

Data governance

Exclaimer adds UKG Ready link for employee data sync

UKG Ready users can now automate employee data into email signatures and meeting themes, reducing manual updates for IT teams.

By Mark Tarre • 4 min read • Last month

Unified Communications

8x8 promotes Chris Angus to Vice President Sales EMEA

The promotion comes as 8x8 tries to grow EMEA sales for its contact centre and customer experience software amid fierce sector competition.

By Sean Mitchell • 3 min read • Last month

Data Protection

First Focus acquires Optimus Systems in New Zealand

Existing customers will keep their local teams as First Focus expands in New Zealand with a managed IT buyout adding cyber security and cloud services.

By Sean Mitchell • 4 min read • Last month

Data Analytics

RingCentral wins Metrigy top provider awards in CCaaS

Customer experience buyers are rewarding platforms that tie service quality to revenue gains, with RingCentral standing out in Metrigy's latest study.

By Sean Mitchell • 4 min read • Last month