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Customer engagement Stories - Page 12

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Customer engagement stories

Infobip report marks shift to omnichannel AI messaging
Unified Communications

Infobip report marks shift to omnichannel AI messaging

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026
Circles, Airwallex bring embedded finance to global telcos
Software-as-a-Service

Circles, Airwallex bring embedded finance to global telcos

Circles partners with Airwallex to plug embedded banking into CirclesX, letting telcos launch financial services across more than 70 markets.

By Karen Joy Bacudo • 4 min read • Thu, 19th Mar 2026
Changing customer loyalty landscape: Here's what retail leaders need to know
Data Analytics

Changing customer loyalty landscape: Here's what retail leaders need to know

Retail leaders are racing to turn data, AI and retail media into performance engines, reshaping how customer loyalty will work by 2026.

By Jonathan Reeve • 5 min read • Thu, 19th Mar 2026
AI speeds up content production, but sameness a problem
Customer Experience

AI speeds up content production, but sameness a problem

PhotoShelter report finds content is produced faster with AI, but brands are still battling generic content, stalled approvals and flat audience engagement.

By Shannon Williams • 4 min read • Thu, 19th Mar 2026
Singulr AI expands Richard Bird role to steer agentic risk
Data Protection

Singulr AI expands Richard Bird role to steer agentic risk

Singulr AI hands Richard Bird an expanded CSO2 brief to fuse security and strategy as enterprises confront rising agentic AI risk.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 19th Mar 2026
Inside Wialon's Partner Challenge: How telematics went off road at Dakar Rally
Unified Communications

Inside Wialon's Partner Challenge: How telematics went off road at Dakar Rally

Wialon took 12 top partners from 12 countries off road at the Dakar Rally, turning desert telematics into a high-stakes team challenge.

By Aliaksandr Kuushynau • 5 min read • Tue, 17th Mar 2026
Okta unveils security blueprint for enterprise AI agents
Software-as-a-Service

Okta unveils security blueprint for enterprise AI agents

Okta launches AI agent security blueprint and upcoming Okta for AI Agents product to govern identity, access and kill-switch controls.

By Mark Tarre • 5 min read • Tue, 17th Mar 2026
PureFacts, Innover unite to bring AI to revenue ops
Data Analytics

PureFacts, Innover unite to bring AI to revenue ops

PureFacts and Innover Digital partner to embed AI and automation into revenue operations for asset and wealth managers in key global markets.

By Karen Joy Bacudo • 3 min read • Tue, 17th Mar 2026
Contentful expands ANZ operations with new local arm
Software-as-a-Service

Contentful expands ANZ operations with new local arm

Contentful opens an Australian arm and expands ANZ hiring, backing rising enterprise demand for composable digital experience tools.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 17th Mar 2026
Komerz buys Glassbox in deal valuing firm at USD $330m
Customer Experience

Komerz buys Glassbox in deal valuing firm at USD $330m

Komerz snaps up Glassbox in move valuing the group at USD $330m, bolstering its Creative Commerce offer across global markets.

By Mark Tarre • 3 min read • Fri, 13th Mar 2026
8x8 launches Engage globally to extend customer CX
Unified Communications

8x8 launches Engage globally to extend customer CX

8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.

By Shannon Williams • 4 min read • Fri, 13th Mar 2026

Stories from Other Regions

Customer engagement stories

Why clarity, not volume, wins B2B tech buyers in an AI-saturated market
Digital Transformation

Why clarity, not volume, wins B2B tech buyers in an AI-saturated market

In an AI-saturated B2B tech market, buyers shun content overload and reward vendors who offer clear, trusted, decision-ready insight.

By Patrick Keenan • 4 min read • Thu, 19th Mar 2026
World Cup to spark UK spending surge & second screens
Gaming

World Cup to spark UK spending surge & second screens

World Cup set to kick off UK spending spree as fans splash out on home viewing gear and juggle matches with shopping on second screens.

By Sofiah Nichole Salivio • 4 min read • Wed, 18th Mar 2026
EE & Samsung offer free AI masterclasses with perks
Customer Experience

EE & Samsung offer free AI masterclasses with perks

EE and Samsung launch free AI masterclasses at Westfield White City, with Galaxy AI demos and a GBP £100 voucher for attendees.

By Kaleah Salmon • 4 min read • Wed, 18th Mar 2026
New Zealand Loyalty Association launches with national study
Customer Relationship Management

New Zealand Loyalty Association launches with national study

New Zealand Loyalty Association debuts to unite brands and launches nation's most comprehensive loyalty study ahead of 2026 summit.

By Sean Mitchell • 4 min read • Tue, 17th Mar 2026
AI investment surges as firms lag on omnichannel CX
Unified Communications

AI investment surges as firms lag on omnichannel CX

AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.

By Mark Tarre • 4 min read • Mon, 16th Mar 2026
Indosat & Safaricom forge AI & fintech partnership
Digital Transformation

Indosat & Safaricom forge AI & fintech partnership

Indosat and Safaricom have struck an AI and fintech alliance to boost smarter networks, fraud controls and mobile money in emerging markets.

By Sofiah Nichole Salivio • 4 min read • Mon, 16th Mar 2026
Experian launches postcode credit score app in ChatGPT
Data Protection

Experian launches postcode credit score app in ChatGPT

Experian launches a postcode-based credit score comparison app inside ChatGPT, aiming to boost transparency and engagement among UK users.

By Sofiah Nichole Salivio • 3 min read • Sat, 14th Mar 2026