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Customer retention Stories - Page 18

Global Stories

Customer retention stories

The role of a competitive offering in enhancing customer retention for MSPs
Customer Experience

The role of a competitive offering in enhancing customer retention for MSPs

As small and midsize businesses face growing cybersecurity demands, managed service providers must diversify offerings to enhance customer retention and competitiveness.

By Anthony Daniel • 4 min read • Mon, 2nd Dec 2024
Exclusive: LogicMonitor leads hybrid observability across APJ region
Software-as-a-Service

Exclusive: LogicMonitor leads hybrid observability across APJ region

LogicMonitor is establishing itself as a leader in hybrid observability across the APJ region, focusing on AI-driven solutions to enhance customer success.

By Melania Watson • 4 min read • Wed, 27th Nov 2024
Turning inventory management and delivery into a peak season competitive advantage
Data Analytics

Turning inventory management and delivery into a peak season competitive advantage

Black Friday's rise in the UK has reshaped retail, with early seasonal spikes in orders urging businesses to perfect inventory and delivery strategies.

By Rob Hango-Zada • 4 min read • Wed, 27th Nov 2024
HiTRUST focuses on balancing security with user experience
Customer Experience

HiTRUST focuses on balancing security with user experience

HiTRUST highlights the need for a balance between online security and user experience in digital payments, as businesses face increasing pressures in this sector.

By Sean Mitchell • 3 min read • Fri, 22nd Nov 2024
Zendesk report reveals CX benefits of adopting AI in APAC
Digital Transformation

Zendesk report reveals CX benefits of adopting AI in APAC

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.

By Shannon Williams • 4 min read • Fri, 22nd Nov 2024
Netcore Cloud expands collaboration with Google Cloud AI
Data Analytics

Netcore Cloud expands collaboration with Google Cloud AI

Netcore Cloud has expanded its partnership with Google Cloud to enhance AI-driven customer engagement, aiming to double annual recurring revenue by 2027.

By Imee Dequito • 3 min read • Wed, 20th Nov 2024
Bian launches Coreless Banking 4.0 for AI-driven insights
Customer Experience

Bian launches Coreless Banking 4.0 for AI-driven insights

The Banking Industry Architecture Network has unveiled Coreless Banking 4.0, harnessing AI to help banks retain customers amid growing competition.

By Shannon Williams • 2 min read • Fri, 8th Nov 2024
Unlocking unused customer data: A wake up call for travel and hospitality
Hyperscale

Unlocking unused customer data: A wake up call for travel and hospitality

A report reveals 57% of travel firms struggle to unify customer data, hindering marketing strategies and customer experiences in a competitive industry.

By Billy Loizou • 5 min read • Tue, 5th Nov 2024
MVNO-in-a-Box revenue to exceed USD $1 billion by 2029
Unified Communications

MVNO-in-a-Box revenue to exceed USD $1 billion by 2029

A Juniper Research study forecasts global MVNO-in-a-Box revenue will hit USD $1 billion by 2029, up from USD $310 million in 2024.

By Sean Mitchell • 2 min read • Tue, 22nd Oct 2024
Why eCommerce brands need to rethink Black Friday/Cyber Monday
Customer Experience

Why eCommerce brands need to rethink Black Friday/Cyber Monday

eCommerce brands are urged to rethink their reliance on Black Friday and Cyber Monday, adopting a year-round strategy to foster customer loyalty and sustainable growth.

By Jasmine Allen • 5 min read • Tue, 15th Oct 2024

Stories from Other Regions

Customer retention stories

SALESmanago acquires Leadoo to expand European presence
Software-as-a-Service

SALESmanago acquires Leadoo to expand European presence

SALESmanago has acquired Leadoo to enhance its Customer Engagement Platform, aiming to solidify its presence in Europe's marketing technology sector.

By Catherine Knowles • 2 min read • Fri, 29th Nov 2024
Data-driven strategies to maximise peak season success
Data Analytics

Data-driven strategies to maximise peak season success

Christmas spending in Australia is forecasted to rise by 2.7% to AUD $69.7 billion, prompting retailers to adopt data-driven strategies for success.

By Simon Le Grand • 4 min read • Tue, 26th Nov 2024
NormCyber wins Cyber Security Company of the Year in 2024
Data Protection

NormCyber wins Cyber Security Company of the Year in 2024

NormCyber has been honoured as Cyber Security Company of the Year at the 2024 UK Business Tech Awards for its exceptional risk management solutions.

By Sean Mitchell • 2 min read • Sat, 23rd Nov 2024
How businesses can meet the challenges of restricted consumer spending
Customer Experience

How businesses can meet the challenges of restricted consumer spending

As consumer spending tightens due to rising costs, businesses are turning to innovative loyalty programs to provide financial relief and foster brand connections.

By Anurag Vasisth • 4 min read • Thu, 21st Nov 2024
Study shows personalisation key to consumer loyalty in UK
Customer Experience

Study shows personalisation key to consumer loyalty in UK

A new study reveals 51% of UK consumers prefer brands they've interacted with positively, highlighting the growing demand for personalised shopping experiences.

By Sean Mitchell • 2 min read • Tue, 19th Nov 2024
Ecommpay advises on optimising festive checkout processes
Crypto

Ecommpay advises on optimising festive checkout processes

Ecommpay is urging eCommerce merchants to enhance checkout processes ahead of the festive season, with conversion rates averaging just 58%.

By Melania Watson • 3 min read • Tue, 19th Nov 2024
Twilio report: Trust crucial for Australian consumer loyalty
Customer Experience

Twilio report: Trust crucial for Australian consumer loyalty

Twilio's 2024 report reveals that 68% of Australians may stop engaging with brands they distrust, emphasising the need for secure, identifiable communication.

By Imee Dequito • 3 min read • Thu, 24th Oct 2024
UK retailers lose $2.6 billion annually to policy abuse
Customer Experience

UK retailers lose $2.6 billion annually to policy abuse

New research reveals UK retailers are tightening return policies, driven by annual losses of $2.6 billion from fraud and policy abuse.

By Catherine Knowles • 3 min read • Tue, 15th Oct 2024