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Customer retention Stories - Page 9

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Customer retention stories

Identity Digital leader named in CRN 2026 Channel Chiefs
Software-as-a-Service

Identity Digital leader named in CRN 2026 Channel Chiefs

Identity Digital names CRO Matt Overman to CRN's 2026 Channel Chiefs list, spotlighting its growing domain partner ecosystem and strategy.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 6th Feb 2026
Asia Pacific Loyalty Awards 2026 finalists revealed
Data Analytics

Asia Pacific Loyalty Awards 2026 finalists revealed

Asia Pacific Loyalty Awards 2026 unveils record finalist line-up as brands double down on retention, data and personalised engagement.

By Mark Tarre • 4 min read • Thu, 5th Feb 2026
Qualtrics names Jason Maynard CEO to drive AI growth
Software-as-a-Service

Qualtrics names Jason Maynard CEO to drive AI growth

Qualtrics appoints Oracle veteran Jason Maynard as CEO to spearhead AI expansion and steer its pending USD $6.75 billion Press Ganey deal.

By Mark Tarre • 4 min read • Wed, 4th Feb 2026
Oz Pearlman to headline AI-focused FICO World 2026
Data Analytics

Oz Pearlman to headline AI-focused FICO World 2026

Mentalist Oz Pearlman will headline FICO World 2026 in Orlando, anchoring an AI-focused summit on customer behaviour and financial services.

By Sofiah Nichole Salivio • 3 min read • Tue, 3rd Feb 2026
Prometheus boosts APAC push with three Sydney leaders
Digital Transformation

Prometheus boosts APAC push with three Sydney leaders

Prometheus expands its APAC enterprise push, hiring three senior leaders in Sydney to drive marketing, customer success and solution engineering.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 30th Jan 2026
Blackpearl ARR jumps 114pc to NZD $23.7m, eyes NZD $30m
Data Analytics

Blackpearl ARR jumps 114pc to NZD $23.7m, eyes NZD $30m

Blackpearl ARR surges 114pc to NZD $23.7m in record quarter, as data-led platform strategy puts NZD $30m target firmly in sight.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 29th Jan 2026
Ecommpay report warns checkout friction 'hits zero'
Fintech

Ecommpay report warns checkout friction 'hits zero'

Ecommpay warns shoppers now have zero tolerance for checkout friction, with failed payments driving cart abandonment and lost revenue.

By Sofiah Nichole Salivio • 4 min read • Wed, 28th Jan 2026
Exposing the risks of customer churn using a connected graph
Customer Relationship Management

Exposing the risks of customer churn using a connected graph

Australian firms are using connected graphs to uncover hidden churn risks, predicting departures earlier and sharpening loyalty strategies.

By Peter Philipp • 5 min read • Wed, 28th Jan 2026
Metro Singapore partners Eagle Eye on loyalty revamp
Digital Transformation

Metro Singapore partners Eagle Eye on loyalty revamp

Metro Singapore taps Eagle Eye to power its Treasured by Metro loyalty revamp, adding personalised, omnichannel rewards and promotions.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 28th Jan 2026
Veeam appoints new leaders to drive data resilience push
Storage

Veeam appoints new leaders to drive data resilience push

Veeam reshapes its top team with three senior hires to sharpen its global data resilience, security and AI-driven growth strategy.

By Sofiah Nichole Salivio • 4 min read • Wed, 28th Jan 2026
EcoOnline names David Orstad Chief Customer Officer
Customer Experience

EcoOnline names David Orstad Chief Customer Officer

EcoOnline appoints David Orstad Chief Customer Officer to lead global customer functions and launch new managed services offering.

By Sofiah Nichole Salivio • 3 min read • Mon, 26th Jan 2026
Zepz buys Pomelo to add credit cards to remittances
Fintech

Zepz buys Pomelo to add credit cards to remittances

Zepz has bought fintech Pomelo to bolt credit cards and lending onto its remittance brands, deepening its push into cross-border finance.

By Mark Tarre • 3 min read • Thu, 22nd Jan 2026
Hyper-automation is here: how Australian subscription brands stay ahead
Software-as-a-Service

Hyper-automation is here: how Australian subscription brands stay ahead

Australian subscription brands are turning to hyper-automation to replace clunky billing, scale complex pricing and stay ahead of rivals.

By Tarik Faouzi • 4 min read • Thu, 22nd Jan 2026

Stories from Other Regions

Customer retention stories

Loop links with Sendcloud to boost EU returns options
Customer Experience

Loop links with Sendcloud to boost EU returns options

Loop integrates Sendcloud into Ship by Loop 2.0, giving Shopify merchants wider UK and EU carrier choice for simpler, label-free returns.

By Kaleah Salmon • 3 min read • Thu, 5th Feb 2026
Security tops 2026 tech spend for Australian retailers
Data Protection

Security tops 2026 tech spend for Australian retailers

Security, privacy and data protection will command the biggest tech spend for Australian retail SMBs in 2026, ahead of AI and global growth.

By Mark Tarre • 4 min read • Tue, 3rd Feb 2026
Vytalise launches Shopify Plus DTC store across Europe
Software-as-a-Service

Vytalise launches Shopify Plus DTC store across Europe

Vyta Health's Vytalise shifts from Magento to a Shopify Plus DTC platform, launching a subscription-led eCommerce push across the UK and EU.

By Sofiah Nichole Salivio • 3 min read • Fri, 30th Jan 2026
PushON unveils Connect to unify eCommerce marketing
Customer Relationship Management

PushON unveils Connect to unify eCommerce marketing

PushON launches Connect to unify fragmented eCommerce marketing, promising cross-channel insight and clearer links between spend and sales.

By Mark Tarre • 3 min read • Thu, 29th Jan 2026
StarHub unveils Lunar New Year 2026 bundle bonanza
Unified Communications

StarHub unveils Lunar New Year 2026 bundle bonanza

StarHub launches Lunar New Year 2026 bundles in Singapore, dangling HBO Max, broadband freebies and 5G line and device discounts.

By Mark Tarre • 3 min read • Mon, 26th Jan 2026