Employee Experience (EX) Stories - Page 25

Global Stories

Employee Experience (EX) stories

BrightHR report shows rise in HR tech use in ANZ SME market

A BrightHR report reveals increasing HR tech adoption among small businesses in Australia and New Zealand, with a 27.4% rise in recorded holiday days.

By Melania Watson • 3 min read • Tue, 19th Nov 2024

Digital Transformation

Global shift towards major investment in generative AI

A new report from NTT DATA reveals organisations are evolving from GenAI experimentation to strategic investments aimed at boosting business performance.

By Shannon Williams • 3 min read • Tue, 19th Nov 2024

Human Capital Management

TDCX named among Asia-Pacific's best employers for 2025

TDCX has been named one of the Best Employers in Asia-Pacific for 2025 by the Financial Times, reflecting its commitment to a positive workplace culture.

By Sean Mitchell • 2 min read • Mon, 18th Nov 2024

Customer Experience

Zendesk unveils AI Dynamic Pricing Plan for flexibility

Zendesk unveils its AI Dynamic Pricing Plan, enabling businesses to flexibly invest in AI and automation to meet evolving service needs.

By Kaleah Salmon • 3 min read • Fri, 15th Nov 2024

Human Capital Management

Neat strengthens focus on Asia Pacific hybrid work markets

Neat is ramping up its operations in the Asia Pacific, responding to a surge in demand for hybrid work solutions, particularly in Singapore and India.

By Kaleah Salmon • 3 min read • Mon, 11th Nov 2024

Firewalls

OLOID secures $6m funding & new Workday partnership

OLOID has secured $6 million in Series A1 funding to enhance its identity management solutions for deskless workers and integrate with Workday.

By Catherine Knowles • 3 min read • Tue, 5th Nov 2024

Human Capital Management

Unisys named global leader in ISG 2024 workplace report

Unisys has been named a global leader in the 2024 ISG Provider Lens Future of Work Services Report, achieving 30 leader designations across six regions.

By Shannon Williams • 2 min read • Fri, 1st Nov 2024

Unified Communications

NICE recognised as leader in 2024 Gartner Magic Quadrant

NICE has been named a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service, marking its tenth consecutive year in this position.

By Imee Dequito • 2 min read • Thu, 31st Oct 2024

Customer Experience

Freshworks launches Freddy AI Agent for service efficiency

Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.

By Kaleah Salmon • 4 min read • Wed, 30th Oct 2024

Customer Experience

Freshworks launches Freddy AI Agent for streamlined support

Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.

By Shannon Williams • 4 min read • Fri, 25th Oct 2024

Unified Communications

RingCentral leads 2024 Gartner Magic Quadrant for UCaaS

RingCentral has been named a Leader in the 2024 Gartner Magic Quadrant for UCaaS for the tenth consecutive year, showcasing exceptional innovation and reliability.

By Kaleah Salmon • 2 min read • Thu, 24th Oct 2024

Stories from Other Regions

Employee Experience (EX) stories

Customer Experience

Salesforce event in Auckland highlights AI transformation

The Salesforce Agentforce World Tour in Auckland attracted over 1,300 attendees, showcasing the impact of autonomous AI agents on New Zealand businesses.

By Catherine Knowles • 3 min read • Wed, 20th Nov 2024

Software-as-a-Service

Inploi integrates with Cornerstone for enhanced hiring tech

UK talent acquisition firm inploi has partnered with Cornerstone OnDemand, integrating their platforms to enhance global recruitment and employee development.

By Catherine Knowles • 3 min read • Wed, 20th Nov 2024

Human Capital Management

ControlUp enhances digital experience support for ChromeOS

ControlUp has introduced support for Google ChromeOS on its Digital Employee Experience platform, enhancing analytics for virtual desktops and physical devices.

By Sean Mitchell • 3 min read • Tue, 19th Nov 2024

Customer Experience

Australian firms risk $71 billion due to poor service

Qualtrics' study reveals Australian businesses risk losing AUD $3.8 billion in sales this holiday season due to poor customer experiences, stressing urgent improvements.

By Melania Watson • 3 min read • Tue, 19th Nov 2024

Human Capital Management

Australian organisations struggle with cultural alignment

The latest Pulse of Talent report reveals that many Australian firms struggle to achieve desired advancements in workplace culture despite concerted efforts.

By Melania Watson • 3 min read • Mon, 18th Nov 2024