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Process automation stories

AmTrust selects Jopari to expand electronic payments
Digital Transformation

AmTrust selects Jopari to expand electronic payments

The deal should speed reimbursements for medical providers by cutting manual steps in bill intake, attachment handling and payment processing.

By Karen Joy Bacudo • 3 min read • Last week
Rezolv raises USD $12.5 million to expand AI tools
Software-as-a-Service

Rezolv raises USD $12.5 million to expand AI tools

The funding will help the Mumbai-based lender software maker push AI across collections and lending workflows for banks and NBFCs.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Google filters Dataflow AI tasks to cut streaming costs
Industrial IoT

Google filters Dataflow AI tasks to cut streaming costs

Only a small share of routine stream events need costly model calls under Google's Dataflow approach, which can curb latency and API charges.

By Sean Mitchell • 4 min read • Last week
Breaking through the spreadsheet ceiling: Why growing export businesses need better tax solutions
Software-as-a-Service

Breaking through the spreadsheet ceiling: Why growing export businesses need better tax solutions

Manual tax tracking can leave exporters facing customs delays, extra charges and hours of avoidable admin as order volumes rise.

By Chris Calverley • 5 min read • Last week
Lancom sees automation demand rise as firms cut friction
Software-as-a-Service

Lancom sees automation demand rise as firms cut friction

Automation spending is rising as firms use it to cut back-office bottlenecks and free staff for revenue-generating work.

By Mark Tarre • 4 min read • Last week
Starling open-sources AI memory standard for organisations
Document Management

Starling open-sources AI memory standard for organisations

The free standard aims to give firms control of AI memory as Starling positions repository governance as central to sovereignty debates.

By Mark Tarre • 5 min read • Last week
TCS launches AgentHub for drug development AI tasks
Digital Transformation

TCS launches AgentHub for drug development AI tasks

Pharmaceutical groups could cut safety processing costs by 30% as the platform automates regulated drug development tasks under human oversight.

By Mark Tarre • 3 min read • Last week
Zendesk's outcome-based pricing balances AI with human touch
Software-as-a-Service

Zendesk's outcome-based pricing balances AI with human touch

Businesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.

By Anthony Caruana • 4 min read • Last week
AI adoption races ahead of governance in businesses
Data Protection

AI adoption races ahead of governance in businesses

Only one in six staff are getting enough AI training, leaving firms exposed to poor decisions, shadow tools and weak returns.

By Anthony Caruana • 4 min read • Last week

Stories from Other Regions

Process automation stories

CloudCoCo launches AI procurement platform for IT buyers
Software-as-a-Service

CloudCoCo launches AI procurement platform for IT buyers

Enterprise IT buyers could cut procurement delays as CloudCoCo rolls out AI tools across a 250,000-product catalogue and invoice processing.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Netcall adds AI tools to speed process to app delivery
Digital Transformation

Netcall adds AI tools to speed process to app delivery

Businesses could cut weeks from app projects as Netcall's new AI tools automate process mapping, search and specification drafting.

By Sofiah Nichole Salivio • 4 min read • Last week
Singapore agentic AI adoption rises to 51% in 2026
Data Protection

Singapore agentic AI adoption rises to 51% in 2026

Most firms are still using AI to speed up staff tasks rather than redesigning workflows, even as adoption jumps to 51%.

By Sean Mitchell • 5 min read • Last week
CTI Digital opens access to sovereign AI platform Croft
Data Protection

CTI Digital opens access to sovereign AI platform Croft

UK organisations can now run AI tools on domestic infrastructure while keeping data and prompts under their own control, CTI says.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Inlobo.ai aims to unify AI customer acquisition tools
Software-as-a-Service

Inlobo.ai aims to unify AI customer acquisition tools

Fragmented sales data is prompting businesses to seek unified AI tools that can cut lead leakage and speed up customer conversion.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Why the physical dealership Is the next frontier of digital transformation
Customer Relationship Management

Why the physical dealership Is the next frontier of digital transformation

Dealerships risk stale pricing and wasted staff hours unless digital systems reach the forecourt, where paper labels still lag behind live data.

By Andrew Wood • 5 min read • Last week
Myob links small business data to Claude & ChatGPT
Software-as-a-Service

Myob links small business data to Claude & ChatGPT

Australian small businesses will be able to query MYOB financial data in Claude and ChatGPT, including overdue invoices and profit figures.

By Karen Joy Bacudo • 4 min read • Last week
AI is the new battleground in mortgage fraud detection
Data Analytics

AI is the new battleground in mortgage fraud detection

AI-made fake payslips and deepfakes are exposing lenders that still rely on fragmented mortgage checks, experts warn.

By Alex Stoney • 5 min read • Last week
Findustry AI adds chargeback automation to Maverick
Software-as-a-Service

Findustry AI adds chargeback automation to Maverick

Merchants on Maverick's platform can now contest disputes faster as Findustry AI's Chargeback Agent automates evidence gathering and submissions.

By Karen Joy Bacudo • 4 min read • This month