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Process automation Stories - Page 21

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Process automation stories

ServiceNow makes AI standard across entire platform
Digital Transformation

ServiceNow makes AI standard across entire platform

Customers will no longer need separate AI purchases as every ServiceNow product now bundles automation, governance and data tools by default.

By Sean Mitchell • 4 min read • Fri, 10th Apr 2026
Optimizely training sparks surge in marketing AI agents
DevOps

Optimizely training sparks surge in marketing AI agents

Growing demand for hands-on AI training has pushed Optimizely’s waitlist past 1,500 as marketers turn agents into daily workflow tools.

By Sean Mitchell • 4 min read • Thu, 9th Apr 2026
Why the Chatbot is not your AI strategy
Data Analytics

Why the Chatbot is not your AI strategy

Businesses risk wasting AI budgets on polite interfaces when the bigger gains come from linking systems, data and workflows directly.

By Adrian Randall • 6 min read • Thu, 9th Apr 2026
Everest names Sapiens Decision a Luminary in AI report
Digital Transformation

Everest names Sapiens Decision a Luminary in AI report

The recognition could help Sapiens win cautious buyers in regulated sectors, where insurers and lenders need AI decisions they can explain and audit.

By Sofiah Nichole Salivio • 3 min read • Thu, 9th Apr 2026
Felix launches AI workflow platform with USD $1.7 million
Drones

Felix launches AI workflow platform with USD $1.7 million

The new platform targets regulated firms seeking auditable AI processes, after Felix raised USD $1.7 million to expand beyond legal work.

By Sofiah Nichole Salivio • 4 min read • Thu, 9th Apr 2026
DXC & Servicenow launch agentic AI internal testbed
Digital Transformation

DXC & Servicenow launch agentic AI internal testbed

The rollout will let DXC test agentic AI across its back office before packaging proven workflows for clients in multivendor environments.

By Sean Mitchell • 4 min read • Wed, 8th Apr 2026
Westcon Solutions becomes UiPath's distributor in Hong Kong
Digital Transformation

Westcon Solutions becomes UiPath's distributor in Hong Kong

Channel partners in Hong Kong and Macau gain a single route to UiPath products, plus services and sales support, under the new deal.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 8th Apr 2026
CompTIA launches AI Agent Essentials course for workers
DevOps

CompTIA launches AI Agent Essentials course for workers

Workers using AI agents at work now have a vendor-neutral course to help them spot risks, manage oversight and distinguish them from chatbots.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 8th Apr 2026
Private equity-backed firms trail venture rivals on AI
Manufacturing

Private equity-backed firms trail venture rivals on AI

Private equity-backed businesses are adopting paid AI tools faster than the wider market, yet still lag venture-funded peers on full rollout.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 8th Apr 2026
Gainsight adds MCP support for AI retention workflows
Customer Relationship Management

Gainsight adds MCP support for AI retention workflows

The update could let customer success teams automate renewals and risk response with AI agents while keeping existing access controls intact.

By Sofiah Nichole Salivio • 4 min read • Wed, 8th Apr 2026
Softr launches AI no-code platform for business teams
Software-as-a-Service

Softr launches AI no-code platform for business teams

Non-technical teams can now build live business apps with data, permissions and security built in, Softr says.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 7th Apr 2026

Stories from Other Regions

Process automation stories

ABBYY & Tecala launch end-to-end document workflow tool
Digital Transformation

ABBYY & Tecala launch end-to-end document workflow tool

Manual intervention after document capture is a costly bottleneck for AP and claims teams, which the new tool aims to remove.

By Catherine Knowles • 4 min read • Fri, 10th Apr 2026
Aqilla launches AI invoice tool to speed accounts payable
Digital Transformation

Aqilla launches AI invoice tool to speed accounts payable

Finance teams could cut invoice processing time in half as Aqilla folds capture, coding and approvals into one system.

By Catherine Knowles • 4 min read • Fri, 10th Apr 2026
Hapax launches AI platform to automate workplace tasks
Customer Relationship Management

Hapax launches AI platform to automate workplace tasks

Beta testing showed the platform can cut manual work quickly, completing more than 350 automations in under two weeks at one organisation.

By Sean Mitchell • 4 min read • Fri, 10th Apr 2026
Production, service roles face highest automation risk
Robotics

Production, service roles face highest automation risk

Cashiers and factory hands are among the most exposed to automation, with one US study finding patternmakers face a 99% risk by 2034.

By Shannon Williams • 4 min read • Thu, 9th Apr 2026
Fujifilm & DoxAI launch fraud check AI in New Zealand
Digital Signage

Fujifilm & DoxAI launch fraud check AI in New Zealand

Financial institutions could cut manual checks as a Fujifilm-DoxAI tool scans identity and income records for fraud in New Zealand.

By Sean Mitchell • 4 min read • Thu, 9th Apr 2026
ServiceNow study flags empathy gap in customer service
Digital Transformation

ServiceNow study flags empathy gap in customer service

Only 10% of customers rate service as great, as fragmented systems and poor empathy are driving churn and frustration.

By Sofiah Nichole Salivio • 4 min read • Thu, 9th Apr 2026
US SMBs use AI mainly for data analysis, schedules
Data Analytics

US SMBs use AI mainly for data analysis, schedules

Smaller firms are using artificial intelligence to cut admin time, with data analysis and scheduling topping the list of practical tasks.

By Sofiah Nichole Salivio • 3 min read • Wed, 8th Apr 2026