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Process automation stories

Freshworks adds AI tools to streamline customer service
Software-as-a-Service

Freshworks adds AI tools to streamline customer service

Freshworks rolls out new AI tools for Freshdesk to unify channels, cut agent drudgery and boost resolution speeds for service teams.

By Kaleah Salmon • 5 min read • Tue, 6th Jan 2026
2026 tipped as make-or-break year for business AI adoption
Data Analytics

2026 tipped as make-or-break year for business AI adoption

Technology leaders warn 2026 will be a make-or-break year as businesses demand tangible AI value, workflow redesign and tighter security.

By Kaleah Salmon • 5 min read • Fri, 2nd Jan 2026
Why data governance is critical for Generative AI success
Data Protection

Why data governance is critical for Generative AI success

Generative AI promises transformation, but without modern, rigorous data governance frameworks, projects risk failure, fines and lost trust.

By Edmund Ng • 6 min read • Wed, 31st Dec 2025
Rimini Street unveils AI layer to modernise ERP systems
Digital Transformation

Rimini Street unveils AI layer to modernise ERP systems

Rimini Street launches AI Agentic UX layer to automate Oracle and SAP ERP workflows, promising faster delivery without costly migrations.

By Catherine Knowles • 4 min read • Sat, 27th Dec 2025
Arthur D. Little & Vega IT launch Axceler8 venture
Platform-as-a-Service

Arthur D. Little & Vega IT launch Axceler8 venture

Arthur D. Little and Vega IT launch Axceler8 Solutions, an AI-driven platform venture debuting with cloud tool Axceler8 Rx for drug trials.

By Kaleah Salmon • 4 min read • Tue, 23rd Dec 2025
How AI Is actually changing decision-making inside enterprises
Data Analytics

How AI Is actually changing decision-making inside enterprises

AI is reshaping how enterprises turn data into action, speeding decisions by connecting systems, workflows and accountability at scale.

By Rohit Garewal • 5 min read • Mon, 22nd Dec 2025
TCS unveils BaNCS AI Compass for global financial firms
Digital Transformation

TCS unveils BaNCS AI Compass for global financial firms

TCS launches BaNCS AI Compass, adding explainable AI agents to help global banks automate operations while tightening governance controls.

By Jake MacAndrew • 3 min read • Sat, 20th Dec 2025
IRIS rolls out AI tool to speed UK personal tax returns
Digital Transformation

IRIS rolls out AI tool to speed UK personal tax returns

IRIS launches AI anomaly-checking tool for UK personal tax returns, promising to cut prep time to 90 minutes and slash errors by up to 95%.

By Catherine Knowles • 5 min read • Fri, 19th Dec 2025
Tech Mahindra, Google Cloud push agentic AI in Gemini
Manufacturing

Tech Mahindra, Google Cloud push agentic AI in Gemini

Tech Mahindra and Google Cloud will scale Gemini 2.5-based agentic AI to move enterprises from pilots to production-grade, governed workflows.

By Catherine Knowles • 4 min read • Fri, 19th Dec 2025
Exclusive: Paul Pan says ALE's Rainbow Hub redefines UCC
Unified Communications

Exclusive: Paul Pan says ALE's Rainbow Hub redefines UCC

Alcatel-Lucent unveils Rainbow Hub, an integration-led cloud platform linking UCC with workflows, IoT and vertical services for partners.

By Melania Watson • 5 min read • Fri, 19th Dec 2025
Enterprises pivot to smaller, measurable AI projects by 2026
Software-as-a-Service

Enterprises pivot to smaller, measurable AI projects by 2026

Enterprises to shelve grand AI overhauls by 2026, funnelling budgets into smaller, measurable projects and AI-as-a-Service models.

By Shannon Williams • 5 min read • Fri, 19th Dec 2025

Stories from Other Regions

Process automation stories

Agiloft unveils AI tool to track & manage contracts
Partner Programmes

Agiloft unveils AI tool to track & manage contracts

Agiloft launches AI-powered obligation manager to turn contract clauses into trackable data and cut revenue lost to missed commitments.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 7th Jan 2026
Avocado & Clear Dynamics team up to tackle CPS 230 risk
Digital Transformation

Avocado & Clear Dynamics team up to tackle CPS 230 risk

Avocado and Clear Dynamics join forces to replace risky spreadsheet-based systems as CPS 230 ramps up scrutiny of operational resilience.

By Joseph Gabriel Lagonsin • 5 min read • Tue, 6th Jan 2026
UK firms waste GBP £12.2bn yearly on repeat legal work
Digital Transformation

UK firms waste GBP £12.2bn yearly on repeat legal work

Inefficient contract drafting is costing UK businesses an estimated GBP £12.2bn a year, dragging on productivity across key sectors.

By Catherine Knowles • 5 min read • Mon, 29th Dec 2025
AI & financial modelling to drive 2026 finance hiring
Data Analytics

AI & financial modelling to drive 2026 finance hiring

AI and financial modelling will top Australia's 2026 finance hiring, as firms seek data‑savvy accountants to lead automation and analysis.

By Shannon Williams • 3 min read • Wed, 24th Dec 2025
Build Club launches Solaris AI to speed enterprise adoption
Digital Transformation

Build Club launches Solaris AI to speed enterprise adoption

Build Club unveils Solaris AI, a desktop agent and training programme to slash enterprise AI rollout from a year to just one month.

By Catherine Knowles • 4 min read • Fri, 19th Dec 2025
Zoho launches AI-driven spend & enterprise billing tools
Data Protection

Zoho launches AI-driven spend & enterprise billing tools

Zoho launches AI-powered spend and enterprise billing tools to help larger firms tighten control of finances and revenue operations.

By Jake MacAndrew • 3 min read • Fri, 19th Dec 2025
Automation, on-device AI and operational visibility: The 2026 tech trends powering Canada's digital future
Data Protection

Automation, on-device AI and operational visibility: The 2026 tech trends powering Canada's digital future

Automation, on-device AI and smarter device management are set to transform Canada's frontline industries and redefine digital operations by 2026.

By Shash Anand • 4 min read • Fri, 19th Dec 2025