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Cloud Communications Stories - Page 6

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Cloud Communications stories

Alcatel-Lucent Enterprise unveils new AI chatbot ALIE
Generative AI

Alcatel-Lucent Enterprise unveils new AI chatbot ALIE

Alcatel-Lucent Enterprise has unveiled ALIE, a generative AI chatbot designed to boost efficiency for channel partners and employees, significantly reducing support calls by 50%.

By Sean Mitchell • 2 min read • Thu, 3rd Apr 2025
Matt Milne appointed Access4's Chief Revenue Officer
Software-as-a-Service

Matt Milne appointed Access4's Chief Revenue Officer

Access4 has appointed Matt Milne as Chief Revenue Officer to enhance its go-to-market strategy and strengthen partner relationships from Sydney.

By Moritz Florian • 3 min read • Mon, 24th Feb 2025
Neat predicts AI & 5G to transform video collaboration by 2025
Unified Communications

Neat predicts AI & 5G to transform video collaboration by 2025

Neat forecasts that by 2025, AI and 5G will significantly transform video collaboration, driven by a projected global IT spend of USD $5.74 trillion.

By Melania Watson • 3 min read • Tue, 3rd Dec 2024
Mitel & Talkative enhance AI capabilities in call centres
Customer Experience

Mitel & Talkative enhance AI capabilities in call centres

Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024
RingCentral leads 2024 Gartner Magic Quadrant for UCaaS
Unified Communications

RingCentral leads 2024 Gartner Magic Quadrant for UCaaS

RingCentral has been named a Leader in the 2024 Gartner Magic Quadrant for UCaaS for the tenth consecutive year, showcasing exceptional innovation and reliability.

By Kaleah Salmon • 2 min read • Thu, 24th Oct 2024
Access4 honours top-performing partners at 2024 ANZ awards
Unified Communications

Access4 honours top-performing partners at 2024 ANZ awards

Access4 celebrated its top-performing partners at the 2024 ANZ Partner Awards in Queenstown, recognising outstanding contributions and innovative achievements.

By Sean Mitchell • 3 min read • Mon, 23rd Sep 2024
Phil Zammit appointed VP of Avaya's Asia-Pacific operations
Hyperscale

Phil Zammit appointed VP of Avaya's Asia-Pacific operations

Avaya appoints Phil Zammit as VP for Asia-Pacific operations, aiming to enhance customer and partner relationships while driving regional market success.

By Imee Dequito • 2 min read • Fri, 23rd Aug 2024
Infobip appoints Yariv Dafna as new Chief Financial Officer
Customer Experience

Infobip appoints Yariv Dafna as new Chief Financial Officer

Yariv Dafna, with nearly 20 years of finance and business management experience, joins Infobip as CFO to help drive the company's continued growth.

By Imee Dequito • 3 min read • Wed, 21st Aug 2024
Pivotel completes strategic acquisition of VoiceHub from Swoop
Unified Communications

Pivotel completes strategic acquisition of VoiceHub from Swoop

Pivotel has finalised its acquisition of wholesale voice and messaging firm VoiceHub from Swoop, enhancing its services across Australia and New Zealand.

By Kaleah Salmon • 3 min read • Tue, 23rd Jul 2024
Ativa platform chosen by Alianza for Voice Analytics Platform power
Unified Communications

Ativa platform chosen by Alianza for Voice Analytics Platform power

Alianza, the cloud communications firm, chooses Infovista's Ativa platform to fuel its Voice Analytics Platform, enhancing CSPs understanding of voice traffic through real-time metrics and diagnostics.

By Catherine Knowles • 2 min read • Fri, 22nd Mar 2024
Vonage & AWS partner to improve developer solutions & fraud protection
Hyperscale

Vonage & AWS partner to improve developer solutions & fraud protection

Vonage and Amazon Web Services join forces to expand developer solutions and advance fraud protection, with services including the Vonage Fraud Protection solution on AWS Marketplace.

By Catherine Knowles • 3 min read • Mon, 19th Feb 2024

Stories from Other Regions

Cloud Communications stories

Gamma to acquire STARFACE to boost cloud market in Europe
Unified Communications

Gamma to acquire STARFACE to boost cloud market in Europe

Gamma plans to acquire STARFACE Group from Maxburg to strengthen its foothold in Europe's cloud communications market, pending regulatory approval.

By Catherine Knowles • 3 min read • Fri, 17th Jan 2025
RingCentral secures PAN-India licence for UCaaS & CCaaS
Unified Communications

RingCentral secures PAN-India licence for UCaaS & CCaaS

RingCentral has acquired a PAN-India licence for its UCaaS and CCaaS offerings, enhancing opportunities for Australian firms in the Indian market.

By Kaleah Salmon • 3 min read • Thu, 17th Oct 2024
Access4 acquires Channel UC to boost cloud communications
BlueChip Infotech

Access4 acquires Channel UC to boost cloud communications

Access4 acquires Channel UC to bolster cloud communications, expanding its portfolio and partner base. Channel UC execs join Access4 to drive innovation.

By Imee Dequito • 3 min read • Mon, 16th Sep 2024
Melanoma Institute Australia partners with RingCentral for UCaaS
EduTech

Melanoma Institute Australia partners with RingCentral for UCaaS

Melanoma Institute Australia signs five-year deal with RingCentral to deploy RingEX UCaaS platform across 12 clinics, enhancing communication and patient care.

By Kaleah Salmon • 3 min read • Mon, 16th Sep 2024
Virtus Health to implement global RingCentral communication platform
Unified Communications

Virtus Health to implement global RingCentral communication platform

Virtus Health plans a 5-year global implementation of the integrated RingCentral communication platform across its 62 sites, aiming to enhance patient experience and reduce business communication costs.

By Kaleah Salmon • 3 min read • Thu, 22nd Feb 2024
Vonage to boost Southern Cross Credit Union's customer support
Unified Communications

Vonage to boost Southern Cross Credit Union's customer support

Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.

By Kaleah Salmon • 3 min read • Wed, 14th Feb 2024
Gamma Communications acquires EnableX for broadened European outreach
Resellers

Gamma Communications acquires EnableX for broadened European outreach

Gamma Communications cements its leadership in Europe's communication services by acquiring EnableX Group, integrating further value into their UCaaS space and bolstering partner growth opportunities.

By Kaleah Salmon • 3 min read • Tue, 9th Jan 2024