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Smart Communications pursues trusted AI for customers
Unified Communications

Smart Communications pursues trusted AI for customers

Smart Communications helps organisations in regulated industries face down communication challenges every day.

By Anthony Caruana • 5 min read • Tue, 3rd Mar 2026
MaxContact Australia rebrands as Kaizn in CX advisory shift
Unified Communications

MaxContact Australia rebrands as Kaizn in CX advisory shift

MaxContact Australia rebrands as Kaizn, expanding into independent CX and contact centre advisory across Australia and New Zealand.

By Catherine Knowles • 4 min read • Fri, 27th Feb 2026
Infobip unveils AgentOS to power AI-first customer service
Unified Communications

Infobip unveils AgentOS to power AI-first customer service

Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.

By Catherine Knowles • 3 min read • Fri, 27th Feb 2026
Sinch unveils AI agent tools for customer engagement
Unified Communications

Sinch unveils AI agent tools for customer engagement

Sinch unveils AI agent tools to orchestrate customer interactions across messaging, email and voice, promising flexible, channel-agnostic deployment.

By Mark Tarre • 4 min read • Fri, 27th Feb 2026
Sinch & Lovable ally to embed comms in AI software
Software-as-a-Service

Sinch & Lovable ally to embed comms in AI software

Sinch partners with Lovable to embed global messaging, email and voice into its AI build platform, starting with Mailgun-powered email.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Feb 2026
Global telcos form London AI venture to fight spam calls
Firewalls

Global telcos form London AI venture to fight spam calls

Five global telecom operators launch London-based Syntelligence AI to build network-level tools tackling spam and scam calls worldwide.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026
RingCentral taps OpenAI to power live AI voice calls
Unified Communications

RingCentral taps OpenAI to power live AI voice calls

RingCentral integrates OpenAI's GPT-5.2 to power live AI voice calls, launching new assistants to support customers and employees in real time.

By Catherine Knowles • 3 min read • Fri, 20th Feb 2026
MaxContact Australia rebrands as Kaizn in CX advisory pivot
Customer Relationship Management

MaxContact Australia rebrands as Kaizn in CX advisory pivot

MaxContact Australia has rebranded as Kaizn, shifting focus to independent CX and contact centre advisory across Australia and New Zealand.

By Shannon Williams • 4 min read • Fri, 20th Feb 2026
Infobip named top RCS for Business vendor by Juniper
Unified Communications

Infobip named top RCS for Business vendor by Juniper

Infobip tops Juniper RCS for Business 2026 leaderboard, hailed as leading Established Leader on reach, innovation and operator ties.

By Catherine Knowles • 4 min read • Fri, 20th Feb 2026
Gamma unveils global Teams voice service for partners
Customer Relationship Management

Gamma unveils global Teams voice service for partners

Gamma launches International Operator Connect, letting UK partners sell Teams voice across Europe while offloading regulatory burdens.

By Sofiah Nichole Salivio • 4 min read • Wed, 18th Feb 2026
Infobip boosts WhatsApp marketing ROI with new API tools
Data Protection

Infobip boosts WhatsApp marketing ROI with new API tools

Infobip upgrades its WhatsApp Marketing Messages API with optimisation tools that lift delivery rates and boost ROI by over 60%.

By Catherine Knowles • 4 min read • Thu, 12th Feb 2026
AudioCodes expands certified voice devices for Webex
Unified Communications

AudioCodes expands certified voice devices for Webex

AudioCodes expands its Webex Calling-certified range with new 400HD desk phones and MediaPack gateways to ease cloud and analogue migration.

By Kaleah Salmon • 4 min read • Fri, 6th Feb 2026
8x8 sees AI customer interactions surge across voice, chat
Unified Communications

8x8 sees AI customer interactions surge across voice, chat

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

By Shannon Williams • 5 min read • Thu, 5th Feb 2026

Stories from Other Regions

Cloud Communications stories

UK urged to back women to close digital skills gap
Fintech

UK urged to back women to close digital skills gap

UK tech leaders warn women must be central to tackling digital skills gaps or the economy risks losing more than GBP £10 billion in growth.

By Mark Tarre • 7 min read • Mon, 2nd Mar 2026
NFON grows AI revenues as botario deal boosts 2025
Software-as-a-Service

NFON grows AI revenues as botario deal boosts 2025

NFON posts 2025 revenue uptick to EUR €89.1 million as AI products and the botario deal lift earnings despite a shrinking seat base.

By Catherine Knowles • 3 min read • Fri, 27th Feb 2026
Philippine Airlines cuts waits with AI contact centre
Unified Communications

Philippine Airlines cuts waits with AI contact centre

Philippine Airlines slashes call waits to under a minute with Twilio-powered AI, targeting a 'super AI agent' handling most queries by 2026.

By Sofiah Nichole Salivio • 5 min read • Wed, 25th Feb 2026
Infotrust sells Nexgen for AUD $50m to fund cyber push
Data Protection

Infotrust sells Nexgen for AUD $50m to fund cyber push

Infotrust sells its Nexgen cloud and communications unit for AUD $50m to bankroll acquisitions and double down on sovereign cyber security.

By Karen Joy Bacudo • 3 min read • Tue, 24th Feb 2026
AI-powered telecoms comparison marketplace launched in India
Software-as-a-Service

AI-powered telecoms comparison marketplace launched in India

Telecoms Supermarket India unveils AI-driven marketplace to simplify how businesses and households compare and buy telecoms services.

By Catherine Knowles • 3 min read • Tue, 17th Feb 2026