TelcoNews Ireland - Telecommunications news for ICT decision-makers
Ireland

Customer retention Stories - Page 11

Global Stories

Customer retention stories

The hidden cost of dirty data in B2B-and how to fix it
Data Protection

The hidden cost of dirty data in B2B-and how to fix it

Dirty B2B data silently drains revenue; smart cleansing, automation and best practice can revive performance and protect your brand.

By Bobby Joseph • 5 min read • Thu, 18th Dec 2025
Black Friday returns surge threatens brands' profits
Unified Communications

Black Friday returns surge threatens brands' profits

Record Black Friday online sales risk hollowing out profits as soaring returns, refunds and BNPL queries squeeze retailers' margins.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
Why address accuracy matters more than ever amid rising tariffs
Customer Experience

Why address accuracy matters more than ever amid rising tariffs

With tariffs climbing and margins squeezed, businesses are turning to precise address data to cut delivery costs and avoid customs delays.

By Edmund Ng • 5 min read • Tue, 16th Dec 2025
Supply chain failures cost consumer brands over USD $12bn
Data Analytics

Supply chain failures cost consumer brands over USD $12bn

Supply chain failures now cost consumer brands over USD $12bn a year, driving complaints, lost business and a scramble to boost resilience.

By Sean Mitchell • 4 min read • Mon, 15th Dec 2025
Twilio predicts stricter AI customer service rules by 2026
Digital Transformation

Twilio predicts stricter AI customer service rules by 2026

Twilio predicts Asia Pacific customer service will face strict AI transparency rules and mandatory bot disclosures by 2026.

By Shannon Williams • 5 min read • Fri, 12th Dec 2025
Intel 471 appoints new CRO & CTO amid rapid growth
Software-as-a-Service

Intel 471 appoints new CRO & CTO amid rapid growth

Intel 471 promotes Amy Minyard-Bishop to CRO and Steve Micallef to CTO as it scales cyber threat intelligence amid surging global demand.

By Melvin Hipolito • 4 min read • Wed, 10th Dec 2025
UK sees world's highest Black Friday growth led by loyalty spend
Customer Experience

UK sees world's highest Black Friday growth led by loyalty spend

UK saw the highest global Black Friday growth at 16%, driven by loyalty spend, AI tools, and personalised retail experiences, outpacing US and ANZ markets.

By Catherine Knowles • 4 min read • Fri, 5th Dec 2025
Four things to consider when choosing a business process outsourcing partner in 2026
Data Analytics

Four things to consider when choosing a business process outsourcing partner in 2026

In 2026, choosing a BPO partner means valuing AI adoption, orchestration skills, compliance and proven business benefits over just cost savings.

By Sharon Melamed • 4 min read • Wed, 3rd Dec 2025
E-commerce businesses urged to treat payments as profit drivers
Customer Experience

E-commerce businesses urged to treat payments as profit drivers

E-commerce firms are urged to view payments as profit drivers, with C-suite support key to boosting revenue and enhancing customer experience, says Ecommpay.

By Sean Mitchell • 3 min read • Wed, 26th Nov 2025
Hello Klean secures GBP £1.5 million to fuel global expansion
Fintech

Hello Klean secures GBP £1.5 million to fuel global expansion

Hello Klean has secured GBP £1.5 million in debt funding from fintech firm re:cap to boost its global expansion and product innovation.

By Sean Mitchell • 3 min read • Tue, 25th Nov 2025

Stories from Other Regions

Customer retention stories

Australian SMEs show rising confidence & digital adoption in 2026
Digital Transformation

Australian SMEs show rising confidence & digital adoption in 2026

Australian SMEs show growing confidence into 2026, with rising revenue and increased digital adoption helping them tackle soaring energy costs and economic challenges.

By Sean Mitchell • 3 min read • Thu, 4th Dec 2025
Poor service could cost Australian retailers AUD $66 billion
Customer Experience

Poor service could cost Australian retailers AUD $66 billion

Australian retailers risk losing AUD $66 billion this peak season as 41% of consumers cut spending after poor service experiences, warns Qualtrics research.

By Sean Mitchell • 3 min read • Fri, 28th Nov 2025
How SaaS vendors can compete with giants by integrating tap to pay SoftPOS
Fintech

How SaaS vendors can compete with giants by integrating tap to pay SoftPOS

SaaS vendors can now rival giants by integrating Tap to Pay SoftPOS, boosting retention and revenue with minimal development effort and better customer value.

By Ryley Morton • 3 min read • Sun, 23rd Nov 2025
The uncomfortable truth about - GenAI transformations
Data Analytics

The uncomfortable truth about - GenAI transformations

Generative AI excels at language but needs traditional AI's data-driven models to ensure trusted decisions and real-world impact in business.

By Omar Dabash • 4 min read • Sat, 22nd Nov 2025
Building trust in AI-driven subscription services in 2026
Customer Experience

Building trust in AI-driven subscription services in 2026

In 2026, transparency in AI is vital for subscription services to build trust, ensure fairness, and maintain customer loyalty amid rising ethical concerns.

By Mike Galyen • 5 min read • Sat, 22nd Nov 2025
European eCommerce marketers struggle with Black Friday personalisation
Customer Experience

European eCommerce marketers struggle with Black Friday personalisation

Nearly all European eCommerce marketers view personalisation as vital, yet 27% find it hard to tailor Black Friday offers amid heavy workloads.

By Melvin Hipolito • 2 min read • Fri, 21st Nov 2025
Marketers struggle to personalise Black Friday offers despite need
Customer Experience

Marketers struggle to personalise Black Friday offers despite need

Nearly all marketers see personalisation as vital for Black Friday, yet 27% struggle to tailor offers, risking customer loyalty and sales opportunities.

By Melvin Hipolito • 2 min read • Fri, 21st Nov 2025
Goodbye Bots, Hello Conversations: How GenAI is Transforming Telco Customer Service
Digital Transformation

Goodbye Bots, Hello Conversations: How GenAI is Transforming Telco Customer Service

GenAI is revolutionising telco customer service by replacing rigid bots with natural conversations, enhancing personalisation and speeding up support resolution.

By Amir Mehmood • 5 min read • Fri, 21st Nov 2025