Customer retention Stories - Page 13

Global Stories

Customer retention stories

PagerDuty appoints Callum Eade to accelerate APAC sales growth

PagerDuty appoints Callum Eade as VP of APAC Sales to drive growth after the region's strongest quarterly performance in over three years.

By Melvin Hipolito • 2 min read • Tue, 21st Oct 2025

Fintech

Wayflyer launches Hosted Capital to embed financing in apps

Wayflyer launches Hosted Capital, enabling platforms to embed finance offers directly into apps, boosting revenue and easing access to funding for businesses.

By Kaleah Salmon • 2 min read • Fri, 17th Oct 2025

Customer Experience

Sales streaming vs. sales seeking: How RevOps just became B2B's most important team

RevOps teams now lead B2B sales success by uniting marketing and sales, boosting win rates by 59% and cutting GTM costs by 30%, says Boston Consulting Group.

By Yoni Tserruya • 6 min read • Thu, 9th Oct 2025

Data Analytics

Teradata launches AI-driven customer intelligence package to boost CX

Teradata launches Autonomous Customer Intelligence, an AI-driven package to transform customer data into real-time actions, boosting CX at enterprise scale.

By Melvin Hipolito • 4 min read • Wed, 8th Oct 2025

Data Analytics

Teradata launches AI-driven customer intelligence for real-time CX

Teradata launches Autonomous Customer Intelligence, an AI-driven software turning raw data into real-time customer actions to enhance experience and loyalty.

By Jed Nykolle Harme • 4 min read • Wed, 8th Oct 2025

Customer Experience

Rob Tarkoff appointed CEO as Seismic enters next growth phase

Rob Tarkoff has been appointed CEO of Seismic, succeeding co-founder Doug Winter, as the company enters a new phase of growth and innovation.

By Jed Nykolle Harme • 4 min read • Fri, 3rd Oct 2025

Data Protection

AI & trust reshape customer experience as stakes for brands rise

As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.

By Kaleah Salmon • 4 min read • Tue, 30th Sep 2025

Customer Experience

Taboola's Realise adds AI upgrades, boosts results for advertisers

Taboola's Realise platform adds Generative AI upgrades, helping advertisers boost campaign performance beyond search and social channels by up to 34%.

By Catherine Knowles • 3 min read • Thu, 25th Sep 2025

Customer Experience

Preparing for BFCM 2025: Why tech-first strategies will separate winners from the pack

BFCM 2025 demands tech-savvy strategies; brands using AI, personalisation, and data-driven insights will outperform those relying on broad discounts.

By Alon Abraham • 4 min read • Tue, 23rd Sep 2025

Unified Communications

AI-driven platforms reshape APAC contact centre landscape for 2025

CrayonIQ's new guide ranks 17 AI-powered contact centre platforms, highlighting hyperscalers' growing impact on APAC CX strategies for 2025.

By Melvin Hipolito • 3 min read • Wed, 10th Sep 2025

Stories from Other Regions

Customer retention stories

Customer Experience

Australian businesses urged to celebrate milestones for morale

Research shows 79% of Australian small businesses linking milestone celebrations with better performance, yet only 21% take time to mark achievements.

By Catherine Knowles • 3 min read • Fri, 3rd Oct 2025

Data Protection

Australian consumer loyalty hinges on trust & service quality

Australian consumer loyalty relies heavily on trust and high-quality service, with 86% likely to abandon brands after poor customer support experiences.

By Kaleah Salmon • 4 min read • Wed, 1st Oct 2025

Data Analytics

UK online retailers lose revenue as returns outpace exchanges

UK online retailers face revenue losses as returns hit 17.5%, highest globally, while exchanges lag at 5.8%, signalling urgent need for improved post-purchase strategies.

By Shannon Williams • 4 min read • Fri, 26th Sep 2025

EduTech

Australian businesses lose 22 hours weekly to complex payments

Australian small businesses lose over 22 hours weekly managing complex payment systems, risking cash flow, customer loss, and security concerns, says new report.

By Catherine Knowles • 4 min read • Wed, 24th Sep 2025

$The Marketing Centre welcomes three new senior fractional CMOs$

Fintech

The Marketing Centre welcomes three new senior fractional CMOs

The Marketing Centre has expanded its UK network by appointing three senior fractional CMOs to boost growth and align marketing with sales.

By Jed Nykolle Harme • 4 min read • Tue, 23rd Sep 2025

Cloud Security

Exclusive: Tenable co-CEO on Australia, AI and growth

Tenable's co-CEOs lead innovation in exposure management, driving growth and stability with a unique dual leadership model after their CEO's passing.

By Melania Watson • 4 min read • Fri, 19th Sep 2025

Customer Experience

Ecommpay enhances recurring payments, boosting renewal rates by 3%

Ecommpay's upgraded Subscriptions service boosts recurring payment success, increasing merchant renewal rates by up to 3% and reducing involuntary churn.

By Melania Watson • 3 min read • Wed, 17th Sep 2025