Customer retention Stories - Page 21

Global Stories

Customer retention stories

The strategic imperative of integrating offline and online channels

Entry-level omnichannel capabilities reported in just 11% of firms, in spite of those companies with strong strategies seeing a 9.5% annual income increase and a 7.5% reduction in contact costs.

By Vipul Aggarwal • 6 min read • Thu, 29th Feb 2024

Customer Experience

Basware unveils global expansion plans after bookings surge by 52%

Following a 52% surge in bookings, global AP automation leader Basware reveals expansive growth strategy, with a firm focus on AI innovation, customer growth, and fraud prevention.

By Kaleah Salmon • 4 min read • Thu, 22nd Feb 2024

Customer Experience

How Innovative Loyalty Programs Boost Customer Retention

Retail subscriptions have proven to be key in fostering enduring brand loyalty and customer retention, responding to changing consumer behaviours and economic shifts.

By Jonathan Reeve • 13 min read • Mon, 19th Feb 2024

Customer Relationship Management

Enhancing eCommerce customer loyalty: The power of personalised journeys and automation

Harnessing the power of personalised customer journeys and marketing automation, eCommerce ventures focus on customer retention and growth, with platforms like Oncord leading the charge.

By Jason Carr • 3 min read • Wed, 14th Feb 2024

Unified Communications

Medallia launches Agile Research for advanced market insights

Medallia, Inc. unveils Medallia Agile Research, an advanced self-service market research tool integrated into its Experience Cloud, aimed at enabling fast, comprehensive surveys and data collection while preserving the integrity of an organisation's data history.

By Catherine Knowles • 3 min read • Tue, 13th Feb 2024

Customer Experience

SecurityBridge enjoyed exceptional growth over 2023

SecurityBridge, a global SAP security provider, experienced some remarkable growth in 2023, doubling its revenue.

By Shannon Williams • 3 min read • Tue, 30th Jan 2024

Customer Experience

Simon Rollenbeck joins Komo Technologies as marketing head

Australian company, Komo Technologies, welcomes accomplished marketing specialist Simon Rollenbeck as its new Head of Marketing to bolster growth strategy and customer engagement.

By Imee Dequito • 3 min read • Tue, 23rd Jan 2024

Customer Experience

Businesses plan sweep of loyalty program changes by 2027

Amidst economic woes, 9 in 10 businesses plan to revamp their loyalty schemes by 2027, with 65% expected to replatform.

By Shannon Williams • 3 min read • Thu, 18th Jan 2024

Data Analytics

Salient Predictions joins Insurtech Vanguards to enhance climate resilience

Weather forecasting firm, Salient Predictions, joins the Insurtech Vanguards programme, advancing insurers' response to climate change with prediction technology.

By Catherine Knowles • 3 min read • Thu, 11th Jan 2024

Customer Experience

Australia predicts record Black Friday sales amidst economic challenges

Australia prepares for its biggest ever Black Friday sales, with retailers' discount offers expected to surpass previous years, according to a study by Fiverr.

By Sean Mitchell • 3 min read • Mon, 20th Nov 2023

Storage

Investment institutions recognise data power but lack capability, says study

Despite recognising data's potential, a majority of investment institutions lack requisite technical proficiency, a study reports.

By Kaleah Salmon • 3 min read • Tue, 14th Nov 2023

Data Analytics

Mismatch in generative AI usage & consumer preference in ANZ

An Adobe report reveals only 6% of ANZ brands use generative AI despite 39% of consumers favouring AI-assisted interactions.

By Shannon Williams • 3 min read • Tue, 7th Nov 2023

Customer Experience

Antavo launches academy to foster customer loyalty & enhance skills

Antavo, the loyalty cloud platform, has launched the Antavo Academy, a training scheme that offers hands-on tutoring and certification.

By Kaleah Salmon • 3 min read • Fri, 3rd Nov 2023

Customer Experience

Beyond NPS: Why trust matters most in customer loyalty

It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.

By Lyndall Spooner • 5 min read • Wed, 25th Oct 2023

Data Analytics

Video: 10 Minute IT Jams - An update from Amperity with Billy Loizou

Billy Loizou, who is the Area Vice President for APAC at Amperity, joins us today to tell us more about Amperity and what they are doing in the APAC region.

By Tom Raynel • 6 min read • Tue, 17th Oct 2023

Stories from Other Regions

Customer retention stories

Customer Experience

VeUP recruits Damian Skendrovic as General Manager for EMEA

VeUP bolsters senior leadership by appointing industry veteran Damian Skendrovic as General Manager for the EMEA region, signifying their commitment to growth and expansion.

By Imee Dequito • 3 min read • Fri, 1st Mar 2024

Customer Experience

Gong cha England partners with Redcat for ambitious UK expansion

Leading bubble tea chain Gong cha England allies with hospitality IT provider Redcat to bolster its UK expansion, aspiring to raise stores from 12 to 16 by 2024.

By Tom Raynel • 3 min read • Fri, 16th Feb 2024

Unified Communications

SmarTone & Infovista revolutionise HK's telecoms with Ativa

SmarTone, Hong Kong's leading 5G network, and Infovista dramatically enhance customer experience and network performance by utilising Infovista's innovative Ativa solution.

By Kaleah Salmon • 3 min read • Tue, 13th Feb 2024