Employee Experience (EX) stories
Unsanctioned AI use is racing ahead of oversight, while many regulated organisations still leave endpoints outdated, unencrypted or unstable.
Origin secures USD $30 million to scale its AI-driven platform simplifying fragmented global employee benefits for large multinationals.
TeamViewer unveils Tia Reporting, an AI dashboard tool that lets IT teams build live, no-code reports on digital workplaces via chat prompts.
ECI Software wins 2026 Great Place to Work certification across eight countries, as 82% of staff rate it a great workplace.
Qualtrics crowns Act XM top Asia Pacific Japan partner as it launches inaugural global Partner of the Year Awards across five categories.
ServiceNow names Porsche-owned consultancy MHP Automotive Partner of the Year, citing AI-powered workflows and measurable business results.
AI tools leave office workers no faster overall, as time spent double-checking documents cancels out most of the promised productivity gains.
RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.
Altimetrik appoints Dhirendra Nath as Chief HR Officer to steer people strategy and culture integration after its merger with SLK.
Boards face mounting pressure to prove AI and automation improve service, resilience and compliance as Manchester Tech Week opens in Manchester Central.
Australia's P&N Group has adopted Genesys-Salesforce CX Cloud to unify P&N Bank and BCU Bank contact centres and cut admin for staff.
Super fund Hostplus has inked a five-year IT managed services deal with Interactive, adding an Australian-based service desk and cloud support.
Deskpro rolls out its help desk platform on AWS European Sovereign Cloud, targeting EU customers with strict data residency demands.
Complex software sprawl is costing UK firms more than GBP £32bn a year, as over a fifth of tech spend is now linked to buyer's remorse.
Singaporeans still prefer calls for customer support, but firms are shifting budgets to digital self-service and AI, risking a widening gap.
Co-op signs five-year VoCoVo deal to roll out upgraded S5 Pro headsets to 2,300 UK stores, boosting safety and service on the shop floor.
Lancom Technology has secured Microsoft's Modern Work Enterprise status, recognising its capability to deliver Microsoft 365 at scale.
York-based Phoenix Software has been ranked fourth in Great Place to Work UK's Best Workplaces 2026 list for large employers.
Humanforce launches automated rewards and recognition tools to help frontline employers tackle high turnover, engagement and compliance gaps.
Over half of SMEs in New Zealand now use AI, but most still lack training and strategy to turn experiments into real productivity gains.