Process automation stories

Banks are hitting old systems, poor data and regulatory hurdles as AI pilots stall, with most projects still stuck in test mode.

Eir business to shift managed services onto ServiceNow AI Platform in multi-million-euro deal targeting public sector, enterprises and SMEs.

Agiloft launches Astra with free AI contract analysis, promising legal, procurement, sales and finance teams data protection and usage-based access.

AICPA and CIMA unveil global AI training for finance staff as firms seek to turn automation and generative tools into measurable gains.

UiPath and Deloitte add AI-driven software testing to Ascend, aiming for broader coverage, faster releases and less manual maintenance.

Hyland names Tracy Roccasalva as Chief Marketing Officer to bolster its AI-led Agentic Enterprise push and expand in enterprise content management.

TeamViewer rolls out AI scripting for Tia support agent, turning resolved IT tickets into reviewable automations for managed devices.

Adobe rolls out agent-based tools for Experience Manager Forms, adding smarter creation, discovery and conversational completion features.

UiPath deepens Databricks and Deloitte ties to push governed AI workflows and automated testing across enterprise data operations.

Mars broadens Google Cloud tie-up, making Gemini Enterprise the core AI layer for employees as it pushes unified search, custom agents and faster workflows.

ServiceNow and Google Cloud deepen AI tie-up as quarterly subscription revenue rises 19% and guidance is lifted after strong contract wins.

GE Appliances uses Gemini Enterprise to put AI into factories, logistics and supplier work, cutting backorders 25% and speeding shift summaries.

EcoVadis expands workplace AI rollout with Google Cloud, using Gemini Enterprise to automate internal tasks and train staff to build custom agents.

Tredence and Google Cloud unveil agentic AI accelerators to help enterprises shift from pilots to production across data, supply chains and customer service.

Cognizant deepens Google Cloud tie-up with embedded engineers, new Marketplace offers and a North American telecoms AI win.

Tata Steel deploys more than 300 AI agents with Google Cloud to speed up maintenance, customer service and back-office work worldwide.

Quantium joins Google Cloud's Gemini Enterprise push with a new AI practice aimed at moving enterprise agents from pilots into production.

Parloa study finds many global firms bury support details, while most chatbots fail to solve issues and phone menus remain frustrating.

KPMG deepens Google Cloud tie-up with AI agents for regulated sectors, including a Cardinal Health finance tool to tackle pricing disputes.

Infosys and Google Cloud widen partnership to package agentic AI tools for major industries, while training 100,000 staff on Gemini Enterprise.