Service management stories

GitProtect says outages on major DevOps platforms jumped 21% in 2025, with longer disruptions hitting GitLab, Jira and GitHub hardest.

Eir business to shift managed services onto ServiceNow AI Platform in multi-million-euro deal targeting public sector, enterprises and SMEs.

DXC unveils OASIS, a managed services model that uses AI agents and human oversight to give enterprises real-time control across legacy IT estates.

NTT DATA launches Software Defined Infrastructure Services Agent to help enterprises manage multivendor IT estates with natural language prompts.

TeamViewer rolls out AI scripting for Tia support agent, turning resolved IT tickets into reviewable automations for managed devices.

Servecentric to host Profitsflow cloud ERP in Ireland as the software firm targets a doubled customer base and savings of EUR €100,000 a year.

Managed service providers can boost renewals and upsell revenue by turning hidden security work into clear, customer-ready reports that prove value.

ServiceNow and Google Cloud deepen AI tie-up as quarterly subscription revenue rises 19% and guidance is lifted after strong contract wins.

IP Fabric unveils a governed MCP server for network operations, aiming to let enterprises use AI safely for troubleshooting, compliance and change planning.

Infosys and Google Cloud widen partnership to package agentic AI tools for major industries, while training 100,000 staff on Gemini Enterprise.

Google Cloud turns Gemini Enterprise into a single control point for developers and staff as it adds governance, no-code building and partner agents.

ServiceNow bolsters cyber security push with Armis buyout, adding real-time asset visibility and deepening its platform after Veza.

Cork Cyber boosts Cork Vantage for MSPs with automated mapping, cutting manual work and improving asset accuracy across client, device and inbox records.

Splashtop bets on AI-assisted patching and security alerts in a single console as it targets lean IT teams and MSPs with a new endpoint platform.

SolarWinds research finds AI is pushing IT staff into more strategic oversight, as governance and trust become key to using new tools effectively.

WatchGuard and HaloPSA deepen ties to let managed service providers handle security alerts, licensing and billing from one workflow.

N-able adds an MCP server and in-product assistant for N-central and N-sight, aiming to bring real-time AI action to managed IT operations.

Qlik and ServiceNow team up to pipe governed analytics and metadata into workflows, aiming to sharpen AI agents' decisions across enterprise systems.

OpenText will put content, security and service management tools on AWS's European Sovereign Cloud, targeting EU customers with strict data rules.

Freshworks appoints Kuntal Vahalia as Senior Vice President, Global Channels and Alliances, as it deepens partner ties to win more enterprise business.