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Process automation stories

Hype growing - but SMEs still face barriers to AI adoption
Customer Relationship Management

Hype growing - but SMEs still face barriers to AI adoption

Small firms risk falling behind unless they adopt AI for practical gains, as SMEC AI says many are still confused by the technology.

By David Shilovsky • 5 min read • This month
SEI appoints AI chiefs to speed up strategy & data
Digital Transformation

SEI appoints AI chiefs to speed up strategy & data

Pressure is mounting on financial firms to turn AI pilots into measurable results as SEI adds new leadership to its data overhaul.

By Joseph Gabriel Lagonsin • 4 min read • This month
ConnectWise launches AI-native platform for Predictive IT
Digital Transformation

ConnectWise launches AI-native platform for Predictive IT

MSPs could trim ticket loads and lift margins as the new platform ties AI automation to service workflows and security operations.

By Sean Mitchell • 5 min read • This month
Ivalua launches IVA Studio for procurement AI automation
Software-as-a-Service

Ivalua launches IVA Studio for procurement AI automation

Procurement teams will be able to handle sourcing, invoicing and supplier risk in one interface, as Ivalua adds AI agent IVA Studio.

By Sean Mitchell • 4 min read • This month
Genesys Cloud ARR hits USD $2.8 billion as AI demand rises
Software-as-a-Service

Genesys Cloud ARR hits USD $2.8 billion as AI demand rises

Rising enterprise spending on AI helped push Genesys Cloud annual recurring revenue to USD $2.8 billion, with international sales nearing 45%.

By Sofiah Nichole Salivio • 4 min read • This month
Spectrum wins ISO 27001 in seven months with Spotica
Data Protection

Spectrum wins ISO 27001 in seven months with Spotica

The certification could help Spectrum win government and enterprise contracts, after it cut the usual ISO 27001 timetable and costs sharply.

By Sofiah Nichole Salivio • 3 min read • This month
Most German firms pilot AI, but few use it in core
Data Analytics

Most German firms pilot AI, but few use it in core

Legacy systems and skills shortages are slowing AI rollouts at large German companies, with only 19% putting it into core processes.

By Joseph Gabriel Lagonsin • 5 min read • This month
Conga study finds AI adoption outpaces CLM governance
Software-as-a-Service

Conga study finds AI adoption outpaces CLM governance

Most firms lack formal AI policies for contract management, leaving legal and compliance teams exposed as adoption races ahead.

By Sofiah Nichole Salivio • 3 min read • This month
Kyndryl launches AI orchestration for enterprise workflows
Hybrid Cloud

Kyndryl launches AI orchestration for enterprise workflows

Many firms are still stuck in AI pilot purgatory, and Kyndryl's new orchestration tool aims to move projects into day-to-day operations.

By Sofiah Nichole Salivio • 4 min read • This month
Syspro named Leader in Nucleus SMB ERP value matrix
Digital Transformation

Syspro named Leader in Nucleus SMB ERP value matrix

The upgrade reflects demand for ERP systems that cut manual work and help mid-sized manufacturers and distributors manage tighter operations.

By Sofiah Nichole Salivio • 4 min read • This month
Boomi adds Snowflake Cortex support to Agentstudio
Digital Transformation

Boomi adds Snowflake Cortex support to Agentstudio

Businesses can now govern multiple AI agents in one place as Boomi extends Agentstudio to Snowflake Cortex Agents for joint customers.

By Sean Mitchell • 4 min read • This month
Optiv launches AI partner portal built on Channelscaler
Software-as-a-Service

Optiv launches AI partner portal built on Channelscaler

Partners and sellers can now find incentives faster as Optiv centralises onboarding, content and programme details in one governed portal.

By Joseph Gabriel Lagonsin • 4 min read • This month
Airspeed raises USD $20 million in Series A funding
Customer Relationship Management

Airspeed raises USD $20 million in Series A funding

The funding will help the London- and New York-based software group expand its AI agents for revenue teams and hire globally.

By Sean Mitchell • 4 min read • This month

Stories from Other Regions

Process automation stories

Lunr Capital boosts loans ninefold with LoanPro software
Software-as-a-Service

Lunr Capital boosts loans ninefold with LoanPro software

Spreadsheet-based lending had become a bottleneck for Lunr as volumes rose, but new software cut errors to near zero and trimmed manual work.

By Karen Joy Bacudo • 4 min read • This month
Finance leaders urge AI workflow redesign over job cuts
Digital Transformation

Finance leaders urge AI workflow redesign over job cuts

Only 8% of senior finance leaders feel ready to adopt AI, despite widespread belief it can lift productivity if workflows are redesigned.

By Karen Joy Bacudo • 5 min read • This month
Xynon launches AI onboarding tool for advice firms
Data Protection

Xynon launches AI onboarding tool for advice firms

The tool aims to cut paperwork before advisers charge fees, as Australia's financial advice sector shrinks and compliance burdens mount.

By Mark Tarre • 4 min read • This month
Frontier finance teams to reshape decisions by 2030
Digital Transformation

Frontier finance teams to reshape decisions by 2030

By 2030, AI-enabled finance teams could speed up scenario planning, sharpen risk calls and change how enterprises make decisions.

By Sofiah Nichole Salivio • 4 min read • This month
Bee Finance set to expand from three trusts to nine
Digital Transformation

Bee Finance set to expand from three trusts to nine

Six more NHS trusts are due to join, testing whether a flexible shared service can cut costs and improve oversight at scale.

By Karen Joy Bacudo • 4 min read • This month