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Process automation stories

Wipro study finds firms struggle to prove AI value
Digital Transformation

Wipro study finds firms struggle to prove AI value

Most enterprises are still unable to link AI spending to business gains, with 87% investing faster than they can show results.

By Joseph Gabriel Lagonsin • 4 min read • This month
Salesforce launches Agentforce Operations for back office
Software-as-a-Service

Salesforce launches Agentforce Operations for back office

Businesses could cut back-office cycle times by up to 70% as Salesforce expands Agentforce into finance, supply chain and compliance.

By Catherine Knowles • 4 min read • This month
Nintex adds on-premises AI to K2 for regulated firms
Data Protection

Nintex adds on-premises AI to K2 for regulated firms

Regulated firms can now run AI inside existing workflow systems as Nintex’s latest K2 update keeps sensitive data off external services.

By Joseph Gabriel Lagonsin • 4 min read • This month
Optro launches MCP server for governed GRC data access
Data Protection

Optro launches MCP server for governed GRC data access

It aims to cut manual copying and pasting by letting AI assistants query live GRC records under existing user permissions.

By Sean Mitchell • 4 min read • Last month
PDQ adds software visibility tools & workflow integrations
IT Automation

PDQ adds software visibility tools & workflow integrations

IT teams can now spot missing and vulnerable software faster as PDQ expands inventory, package management and ticketing links.

By Sean Mitchell • 3 min read • Last month
Most firms using AI see little business value, survey
DevOps

Most firms using AI see little business value, survey

Most organisations are still seeing AI deliver productivity gains rather than revenue, as legacy systems and poor data hinder wider returns.

By Sean Mitchell • 4 min read • Last month
Sage buys Doyen AI to speed finance software rollout
Software-as-a-Service

Sage buys Doyen AI to speed finance software rollout

The move could cut costly rollout delays for finance teams, as Sage brings in-house AI that speeds data migration, mapping and configuration.

By Joseph Gabriel Lagonsin • 4 min read • Last month
US audit firms shift focus from AI adoption to oversight
Data Analytics

US audit firms shift focus from AI adoption to oversight

US audit firms are now scrutinising AI outputs more closely as adoption spreads and concerns over judgment and compliance persist.

By Shannon Williams • 4 min read • Last month
Banks struggle to move AI pilots beyond test stage
Digital Transformation

Banks struggle to move AI pilots beyond test stage

Poor data, ageing systems and tight regulation are leaving most bank AI projects stuck in pilots, despite heavy investment in the technology.

By Karen Joy Bacudo • 5 min read • Last month
CFOs to gain margin points by backing AI strategically
Data Analytics

CFOs to gain margin points by backing AI strategically

Finance chiefs could lift profits by 2029 if they back AI with broader systems upgrades, Gartner said, as budgets rise.

By Shannon Williams • 3 min read • Last month
Agiloft launches free Astra AI for contract analysis
Software-as-a-Service

Agiloft launches free Astra AI for contract analysis

Free access to contract AI could let legal and finance teams spot risk, missed discounts and compliance gaps without an upfront purchase.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Process automation stories

Turning practical AI use cases into measurable impact
Unified Communications

Turning practical AI use cases into measurable impact

Contact centres are using AI to cut admin, explain demand spikes and help agents, with savings and faster resolutions already visible.

By Richard Hall • 4 min read • Last month
ANS names Ali Mustoe-Playfair as Agentic Operations Chief
Digital Transformation

ANS names Ali Mustoe-Playfair as Agentic Operations Chief

The new post reflects a push to make AI adoption a business process, as the Manchester firm targets agent support for all staff by 2026.

By Sofiah Nichole Salivio • 4 min read • Last month
hivr.ai & Radisson roll out group booking automation
Digital Transformation

hivr.ai & Radisson roll out group booking automation

Hotel teams could cut hours of admin as Radisson starts using hivr.ai’s software to automate rooming lists across Europe.

By Sofiah Nichole Salivio • 4 min read • Last month
Black Ore opens Tax Autopilot to thousands of CPA firms
Digital Transformation

Black Ore opens Tax Autopilot to thousands of CPA firms

The roll-out comes as firms face a mounting accountant shortage, with Black Ore claiming Tax Autopilot can slash return prep time by up to 98%.

By Sofiah Nichole Salivio • 4 min read • Last month
Vernon Building Society taps FintechOS for mortgage overhaul
Digital Transformation

Vernon Building Society taps FintechOS for mortgage overhaul

Borrowers and brokers could see faster mortgage processing as Vernon Building Society adds a new digital layer without replacing core systems.

By Karen Joy Bacudo • 4 min read • Last month
Workday lands finance & HR system at Sovereign Network Group
Digital Transformation

Workday lands finance & HR system at Sovereign Network Group

Unified software should give the housing group clearer control over costs, staffing and service delivery as it manages 85,000 homes.

By Sofiah Nichole Salivio • 4 min read • Last month