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Process automation stories

Pax8 says AI could remake SMB service provider model
Digital Transformation

Pax8 says AI could remake SMB service provider model

Small businesses risk falling behind unless outside advisers help them govern AI, as Pax8 says adoption is outpacing security and workflows.

By Mark Tarre • 4 min read • This month
Pax8 launches managed intelligence for SMB partners
Data Protection

Pax8 launches managed intelligence for SMB partners

Partners can now monetise AI work for smaller firms as Pax8 ties services, training and governance into a recurring revenue model.

By Mark Tarre • 4 min read • This month
IBM & Google Cloud launch new AI modernisation practice
Hybrid Cloud

IBM & Google Cloud launch new AI modernisation practice

It aims to help regulated industries connect AI agents to legacy systems without rebuilding core infrastructure, as demand for production rollouts grows.

By Mark Tarre • 4 min read • This month
NTT Data & Google Cloud expand Gemini Enterprise push
Digital Transformation

NTT Data & Google Cloud expand Gemini Enterprise push

The tie-up seeks to help firms turn AI pilots into live systems, with 5,000 experts trained and hundreds of agents planned.

By Sofiah Nichole Salivio • 4 min read • This month
Sweep launches AI agent for Salesforce & Snowflake
Software-as-a-Service

Sweep launches AI agent for Salesforce & Snowflake

Teams can now map downstream risks across Salesforce, Snowflake and Data 360 before making changes, cutting manual checks and compliance gaps.

By Sofiah Nichole Salivio • 4 min read • This month
ING rolls out AI mortgage assistant in Netherlands
Digital Transformation

ING rolls out AI mortgage assistant in Netherlands

The pilot is expected to speed up complex home-loan decisions while keeping final approval with ING staff and maintaining explainable oversight.

By Sofiah Nichole Salivio • 3 min read • This month
Instanda launches AI platform for insurance workflows
Digital Transformation

Instanda launches AI platform for insurance workflows

Insurers could cut email and spreadsheet bottlenecks as a governed system tracks underwriting referrals, complaints and renewals with audit trails.

By Joseph Gabriel Lagonsin • 4 min read • This month
OutSystems honours AI leaders in 2026 innovation awards
Manufacturing

OutSystems honours AI leaders in 2026 innovation awards

Customers are already saving time and millions as the awards spotlight AI tools moved into day-to-day operations across logistics, banking and public services.

By Joseph Gabriel Lagonsin • 4 min read • This month
Aircall buys Piper AI to boost sales workflow automation
Customer Relationship Management

Aircall buys Piper AI to boost sales workflow automation

The deal ties customer conversations to CRM updates and deal signals, aiming to cut manual admin for thousands of sales teams.

By Joseph Gabriel Lagonsin • 3 min read • This month
Quant & IBM launch Ava at Fortitude Re to cut calls
Digital Transformation

Quant & IBM launch Ava at Fortitude Re to cut calls

The rollout has cut average handling time by three minutes and lifted first-call resolution to 86% at Fortitude Re.

By Sean Mitchell • 8 min read • This month
Amazon Business targets procurement teams with new campaign
Manufacturing

Amazon Business targets procurement teams with new campaign

The campaign spotlights risk controls and compliance tools as large organisations face tighter scrutiny of procurement spending.

By Regine Laguilles • 4 min read • This month
Karbon launches Kai AI coworker for accounting firms
Software-as-a-Service

Karbon launches Kai AI coworker for accounting firms

Accounting firms could cut manual work as Karbon's early-access Kai AI uses platform data to draft tasks, insights and workflows.

By Karen Joy Bacudo • 4 min read • This month
The next phase of AI in marketing is not just more automation
Digital Transformation

The next phase of AI in marketing is not just more automation

Marketing teams must rethink workflows as agentic applications shift work from manual coordination to system-driven decisions and action.

By Rick Shimko • 3 min read • This month
AutoRek wins FTF News Best Reconciliation Solution
Digital Transformation

AutoRek wins FTF News Best Reconciliation Solution

Rising data volumes and tighter controls are driving demand for reconciliation tools, with AutoRek's award reflecting that pressure.

By Sofiah Nichole Salivio • 3 min read • This month
Cloud-based platforms cut errors at professional firms
Digital Transformation

Cloud-based platforms cut errors at professional firms

Firms using integrated cloud systems report fewer finance and budgeting errors, as pressure mounts to cut rework and overtime.

By Sofiah Nichole Salivio • 5 min read • This month
La Guaca's online orders surge 600% after ERP link
Digital Transformation

La Guaca's online orders surge 600% after ERP link

Disconnected stock and pricing data had held back eCommerce growth, but the retailer now processes about 12,000 updates a day across 18 branches.

By Joseph Gabriel Lagonsin • 5 min read • This month

Stories from Other Regions

Process automation stories

CreatorOS launches Nutcake AI assistant for brands
Data Analytics

CreatorOS launches Nutcake AI assistant for brands

Free access to a new AI tool could help brands cut the time spent on creator campaign planning, briefing and tracking.

By Regine Laguilles • 3 min read • This month
The modern MSP is a continuous improvement engine not a helpdesk
Digital Transformation

The modern MSP is a continuous improvement engine not a helpdesk

Continuous improvement, not ticket handling, is becoming the measure of value as firms expect managed services to keep pace with fast-changing IT needs.

By Ralf Donkers • 5 min read • This month