TelcoNews Ireland - Telecommunications news for ICT decision-makers
Ireland

Customer engagement Stories - Page 14

Global Stories

Customer engagement stories

Women, we can have it all - and AI is helping us prove it
Digital Transformation

Women, we can have it all - and AI is helping us prove it

As AI reshapes work, women are using it to ditch outdated trade-offs and prove ambitious careers and rich family lives can coexist.

By Kaitlyn Collins • 4 min read • Fri, 6th Mar 2026
Visa names David Peacock to lead New Zealand & Pacific
Data Analytics

Visa names David Peacock to lead New Zealand & Pacific

Visa has appointed former consulting chief David Peacock as Country Manager for New Zealand and the Pacific amid rapid digital payments growth.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 4th Mar 2026
Smart Communications gains CSA STAR Level 2 in Singapore
Data Protection

Smart Communications gains CSA STAR Level 2 in Singapore

Smart Communications secures CSA STAR Level 2 in Singapore for its AWS-hosted SmartCOMM and SmartIQ, boosting cloud security assurance.

By Sean Mitchell • 4 min read • Tue, 3rd Mar 2026
Veeam appoints Piero Gallucci to lead UK & Ireland
Virtualisation

Veeam appoints Piero Gallucci to lead UK & Ireland

Veeam taps seasoned sales and channel leader Piero Gallucci as Regional Vice President to drive UK and Ireland data resilience growth.

By Sean Mitchell • 3 min read • Mon, 2nd Mar 2026
Connected packaging becomes boardroom imperative in 2026
Manufacturing

Connected packaging becomes boardroom imperative in 2026

Connected packaging sheds its fad status as record executive backing, rising budgets and compliance pressures push it firmly into the boardroom.

By Shannon Williams • 4 min read • Fri, 27th Feb 2026
Infobip unveils AgentOS to power AI-first customer service
Unified Communications

Infobip unveils AgentOS to power AI-first customer service

Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.

By Catherine Knowles • 3 min read • Fri, 27th Feb 2026

Stories from Other Regions

Customer engagement stories

Beyond the booth: How tech companies can win at industry events
Digital Transformation

Beyond the booth: How tech companies can win at industry events

Amid Asia's crowded tech fairs, companies win by weaving events into long-term storytelling, not relying on flashy booths alone.

By Patrick Keenan • 4 min read • Fri, 6th Mar 2026
Pharmacies urged to modernise retail tech for margins
Network Infrastructure

Pharmacies urged to modernise retail tech for margins

Canary IT warns pharmacies to modernise integrated retail tech and loyalty tools or risk eroding margins amid rising costs and competition.

By Mark Tarre • 4 min read • Fri, 6th Mar 2026
35 years of marketing in technology: A front-row seat to change
Customer Relationship Management

35 years of marketing in technology: A front-row seat to change

A veteran marketer reflects on 35 years in tech, tracing the journey from hand-coded web pages to data-fuelled, curiosity-driven SaaS leadership.

By Jeannie Zaemes • 5 min read • Fri, 6th Mar 2026
From listening to leading: Why the best customer strategies close the loop
Customer Experience

From listening to leading: Why the best customer strategies close the loop

In a world of inbox overload, winning customer strategies turn feedback into visible action, proving listening must lead to trust.

By Maureen Plowman • 5 min read • Fri, 6th Mar 2026
Women at the table transformed loyalty and leadership
Customer Experience

Women at the table transformed loyalty and leadership

Women leaders in loyalty say real change comes when they're heard, trusted to judge for themselves and freed from systemic barriers.

By Sarah Richardson • 2 min read • Thu, 5th Mar 2026
Revolut unveils titanium Audi F1 card for fans in Australia
Fintech

Revolut unveils titanium Audi F1 card for fans in Australia

Revolut launches titanium Audi F1 card in Australia for AUD $209.99, bundling fan rewards, events and a new 'Overtake' ad campaign.

By Karen Joy Bacudo • 4 min read • Wed, 4th Mar 2026
AI doesn't scale without people
Digital Transformation

AI doesn't scale without people

UK insurers say their AI talent is ready, but scaling from siloed tools to enterprise-wide impact still hinges on people and culture.

By Noga Aloni • 4 min read • Mon, 2nd Mar 2026
Chaty links AI voice receptionist with ROLLER bookings
Digital Transformation

Chaty links AI voice receptionist with ROLLER bookings

Chaty links its AI voice receptionist to ROLLER, letting attractions take bookings, payments and manage calls automatically around the clock.

By Catherine Knowles • 3 min read • Mon, 2nd Mar 2026
AI 'Cat Decoder' drives DINE sales surge on Amazon
Hyperscale

AI 'Cat Decoder' drives DINE sales surge on Amazon

AI-powered 'Cat Decoder' fuels 73% DINE sales jump on Amazon, drawing new shoppers and boosting offline cat food sales across Australia.

By Mark Tarre • 4 min read • Mon, 2nd Mar 2026
AI spend surges but marketers struggle to generate value
Digital Transformation

AI spend surges but marketers struggle to generate value

Marketers pour money into AI, yet most still blast generic spam as fragmented data blocks the real conversations customers now expect.

By Catherine Knowles • 4 min read • Sat, 28th Feb 2026
8x8 & KCOM partner on UK public sector CX platform
Unified Communications

8x8 & KCOM partner on UK public sector CX platform

8x8 and KCOM join forces to deliver a UK public sector-focused cloud CX platform, uniting network, contact centre, voice and AI services.

By Shannon Williams • 4 min read • Fri, 27th Feb 2026
NFON grows AI revenues as botario deal boosts 2025
Software-as-a-Service

NFON grows AI revenues as botario deal boosts 2025

NFON posts 2025 revenue uptick to EUR €89.1 million as AI products and the botario deal lift earnings despite a shrinking seat base.

By Catherine Knowles • 3 min read • Fri, 27th Feb 2026